Shipping policy

Shipping Policy

Thank you for shopping with Alisheh Mart Ltd. We are committed to delivering your orders quickly, safely, and efficiently.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, sales, or holidays, processing times may be slightly delayed.

UK Shipping

We currently ship across the United Kingdom.

Estimated delivery times:

  • Standard Delivery: 2–5 business days

  • Express Delivery: 1–2 business days (if selected at checkout)

Delivery times are estimates and may vary depending on courier services and location.

International Shipping

We also ship to selected international destinations.

Estimated delivery times:

  • Europe: 5–10 business days

  • International: 7–21 business days

International delivery times may vary due to customs clearance and local postal services.

Shipping Charges

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package weight

  • Shipping method selected

We may occasionally offer free shipping promotions or discounted delivery offers.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, where available.

Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, or additional fees required by their country.

Alisheh Mart Ltd. is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If incorrect or incomplete information is provided, delivery delays or additional shipping charges may apply.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery or expected delivery date.

Please include:

  • Your order number

  • Photos of damaged items or packaging (if applicable)

We will review the issue and work to resolve it as quickly as possible.

Contact Us

If you have any questions about shipping, please contact us:

Alisheh Mart Ltd.
Email: contact@alishehmart.co.uk
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (UK Time)